La Rápida, Lavalandia and Lavanda have something else in common besides being self-service laundries. All three are equipped with Girbau equipment. Each of them has its own identity, yet they have a business model in common. An interview with the three owners has helped us to analyse what they share as self-service establishments that enables them to achieve success.
The importance of the users’ perception: capacities, industrial desing and washing time.