Girbau UK Ltd is responsible for the processing of personal data collected through the Girbau UK website and in connection with the services described in this Privacy Policy.

Girbau UK Ltd
Girbau House, Trust Industrial Estate, Hitchin SG4 0UZ

Registered in England and Wales

Girbau UK Ltd forms part of the Girbau Group.

If you have any questions about how your personal data is processed, you can contact us at:

Email: dataprotection@girbau.com

We process personal data for different purposes depending on how you interact with Girbau and our website.

2.1 User registration

If you create an account on our website, we may process your personal data to register and manage your account and provide access to relevant information and services.

This may include accounts for Girbau customers, distributors, consultants and other registered users.

Depending on your relationship with Girbau, registration may provide access to product information and documentation such as brochures, instruction manuals and parts lists.

Lawful basis: Where applicable, consent and/or performance of a contract or steps taken at your request before entering into a contract.

Retention: We retain account information for as long as your account or relationship with Girbau remains active and thereafter where necessary to meet applicable legal or regulatory requirements.

2.2 Marketing communications

Where permitted, we may use your personal data to send you information about Girbau products, services, offers, news, events, exhibitions and other activities that may be relevant to you.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our communications or by contacting us.

Lawful basis: Consent or, where permitted by applicable law, our legitimate interests in communicating with customers and business contacts.

Retention: We retain information used for marketing purposes while you remain subscribed or while we have another lawful basis to contact you. We will also maintain appropriate suppression records where necessary to ensure that your marketing preferences are respected.

2.3 Contact enquiries

When you contact us, we may process the personal data you provide to respond to your enquiry, provide information about our products or services, establish a business relationship or explore potential opportunities to work together.

Lawful basis: Our legitimate interests in responding to enquiries and managing our business relationships, or taking steps at your request before entering into a contract, where applicable.

Retention: We retain information for as long as reasonably necessary to manage your enquiry and thereafter where required to meet applicable legal or business requirements.

2.4 Downloads and information requests

Where you provide personal data to request or download information, such as brochures or other product literature, we may process your information to fulfil that request.

Lawful basis: Depending on the circumstances, consent, legitimate interests or taking steps at your request before entering into a contract.

Retention: We retain this information for as long as reasonably necessary to fulfil your request and meet applicable legal requirements.

2.5 After-sales service and warranties

We may process personal data to provide after-sales support, technical assistance and manage product or service warranties.

Where necessary, information may be shared with suppliers, service providers or technical specialists involved in providing the relevant support.

Lawful basis: Performance of a contract and compliance with applicable legal obligations.

Retention: Information is retained for as long as necessary to provide the relevant service or manage a warranty and thereafter for any period required by applicable law.

2.6 Surveys and customer feedback

Where you agree to participate in a Girbau survey, we may process your personal data and responses to understand customer experiences and help improve our products and services.

Lawful basis: Consent.

Retention: Personal data associated with a survey will be retained for as long as necessary to conduct and analyse the survey and thereafter where required to meet applicable legal requirements.

If you apply for a role with Girbau, we may process the personal data you provide to assess your application, manage the recruitment process and communicate with you about your application.

Where appropriate and with your permission, we may also retain your details to contact you about suitable future opportunities.

We may share relevant information with recruitment agencies or other service providers involved in the recruitment process where necessary.

Lawful basis: Taking steps at your request before entering into an employment contract and, where applicable, consent or another lawful basis permitted under applicable data protection law.

Retention: Information relating to an unsuccessful application may be retained for up to 24 months where you have consented to us keeping your details for future opportunities.

Certain laundries use Girbau’s Sapphire system to provide services including user accounts and payment functionality.

Where you register to use Sapphire, personal data may be processed to:

• create and manage your account;
• provide relevant payment functionality;
• understand how the service is used;
• provide communications or offers where you have agreed to receive them; and
• share information with participating laundry operators where you have provided the appropriate permission.

Depending on the services you choose, information may also be processed by relevant payment providers and service providers.

Where a third-party laundry processes your personal data for its own purposes, its own privacy information may also apply.

Lawful basis: The lawful basis will depend on the particular processing activity and may include performance of a contract and consent.

Retention: Account information will be retained for as long as necessary to provide the Sapphire service and manage your account, together with any additional period required by applicable law.

We may use trusted service providers to support the operation of our business and website, including providers of IT systems, website services, data storage and communications.

Where these organisations process personal data on our behalf, we require them to process that information only in accordance with our instructions and applicable data protection requirements.

We may also share personal data where necessary to comply with a legal obligation, protect our legal rights or where otherwise permitted or required by law.

Where possible, we aim to process personal data within the UK and European Economic Area (EEA) and work with service providers that maintain appropriate standards of data protection.

As Girbau operates internationally, there may be circumstances where personal data is transferred to or processed in countries outside the UK or EEA.

Where an international transfer requires additional safeguards, we will take appropriate measures to protect personal data in accordance with applicable data protection legislation. These may include recognised contractual safeguards, adequacy regulations or other legally approved transfer mechanisms.

We also require service providers processing personal data on our behalf to protect that information in accordance with their contractual and legal obligations.

Under UK data protection law, you may have rights in relation to your personal data, depending on the circumstances. These include:

Right of access – You may request a copy of the personal data we hold about you.

Right to rectification – You may ask us to correct personal data that is inaccurate or incomplete.

Right to erasure – In certain circumstances, you may ask us to delete your personal data.

Right to restriction – In certain circumstances, you may ask us to restrict how your personal data is processed.

Right to object – You may object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to data portability – In certain circumstances, you may request that personal data you have provided to us is transferred to you or another organisation in a commonly used, machine-readable format.

Where processing is based on your consent, you may also withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights or ask a question about how your personal data is processed, please contact:

Email: dataprotection@girbau.com

Our website uses cookies and similar technologies. Information about the cookies we use, why we use them and how you can manage your preferences can be found in our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

We recommend reviewing this policy periodically for the latest information.

Last updated: September 2026